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    Loan rating survey

     
    CUSTOMER SURVEY SCORECARD 

    A customer survey scorecard is sent out by email upon loan closing and the data is updated here. Alliance Mortgage has constantly used this data to improve various aspects of your Online experience.
    73% 

    11%

    8%

    8%

    LOAN PRICING AND COSTS : How did you find our loan pricing and costs compared to Major Banks and other Online loan providers ?
    65% 

    10%

    25%

    CUSTOMER SERVICE : How would describe our customer relationship and services ?
    60% 

    15%

    20%

    5%

    CUSTOMER PREFERENCE & CONFIDENCE : How confident you felt with us online in regards to your security and other factors effecting your decisions to do business with us compared to other web sites ?
    		70% 

    15%

    14%

    BUSINESS REFERRALS:Would you refer anyone to Alliance Mortgage?
    52% 

    29%

    16%

    11%

    RESPONSE TIME : How timely we responded to your email and phone calls ?
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